Faq

We’d love to hear from you. Check out our FAQ for quick and easy questions and answers. If you can’t find what you’re looking for, please feel free to contact our customer support team for assistance.

Contact Us
  • About
  • Subscription
  • Customer Care

About

What is Soccer Lives?

Soccer.

Players’ lives.

Unscripted.

Authentic.

Real.

Exclusive.

Never before seen.

The stars of the English Premier League:

the world’s most followed athletes in the world’s most watched league


What do I receive with Soccer Lives?

  1. Over 100 high quality videos

  2. Growing library with monthly video additions

  3. Exclusive content not found anywhere else

  4. Branded content straight from top players of the Big 6 English Premier League clubs

  5. Highly intuitive search function based on video tags

  6. Geolocation-based content viewing

Am I eligible to use SoccerLives?

All subscribers must be 18+ or have received permission from a parent or legal guardian, or anyone authorised to pay the mobile bill.


Is SoccerLives compatible with my device?

The service is compatible with all smartphones and requires 3G and up. You will need a modern web browser to use the service.


Why does your service show up with a different name on my mobile phone bill?

This is mainly due to limitations on an operator’s billing and invoicing platform.


Subscription

How was I subscribed?

By coming across one of our promotional pages when browsing the internet on your mobile device where you are asked to enter your mobile number and a pin code sent to you by SMS. We confirm your subscription to our service by sending you an SMS message to your mobile phone.


How much does the service cost?

Soccer Lives is a subscription service charged at $9.99 per month. This rate is mentioned on the promotional page that you visited when you subscribed to the service. You can also find it in the welcome message you received upon subscribing and in the SMS reminder you receive from us.


Can I change the mobile number in my account?

The number registered with the service upon subscription will be used.

Customer Care

How do I cancel my subscription?

  1. You can go to www.mobilepaycare.com and by just entering your number you can easily unsubscribe from the service.

  2. Alternatively you can contact us at helpus@soccer-lives.com / +1 (424) 408-1847

  3. Finally You can unsubscribe at any time by sending 'STOP SLIVES' to +1 234 261 1115. You will be unsubscribed immediately.